FAQ

What is dry cleaning?

During dry cleaning garments are immersed in a liquid solvent; the absence of water is why the process is called ‘dry’ cleaning. Garments are assessed prior to being dry cleaning and pre-treated using appropriate solvents and techniques to remove stains. After this they are placed in a dry cleaning machine. This serves to remove the solvents used during pre-treatment and then uses solvents and soaps within the dry cleaning process to dissolve stains, such as grease. Garments are inspected after cleaning to determine whether they require further treatment. Once we are satisfied with the results we press the garments by hand.

How is Premier Dry Cleaners better?

We offer the best care and services around town for the lsat 10 years

My evening dress has beads and rhinestones. Can you ensure that they are safe during cleaning process?

Yes, we have a special machine that uses a solvent that is not as agressive as traditional drycleaning solvent used by others.We are 100 % PERC free

I dropped mustard on my beige silk blouse. Can it be removed without any damage to the fabric?

Yes, we have over 25 years combined experience in the drycleaning industry and we have stain specific processes to remove and restore the garment. Check out our STAIN MD application

When I got my white suite /dress/ shirt back from another cleaner, it was no longer white. What happened ?

The quality of drycleaning is dependent on the purity of the solvent used and the age of the dry cleaning machine. Many cleaners will use solvent that is not restored to its complete purity. At Premier Drycleaners we restore the solvent to its 100% purity before we clean successive loads. All our machines use non toxic eco friendly solvents and are the very latest in technology. We have a separate machine for white only garments.

I am worried about having chemicals in my linen. Do you dryclean them?

No, we use water for all comforters and bed linen and other linen to ensure that cleaning is done without the addition of solvents. Check out our cleaning technology section for drycleaning solvents.

Is dry cleaning really dry?

Drycleaning isn’t dry at all. It is called “drycleaning” because mostly solvents are used in place of water. Water is considered “wet”. However, it is even more confusing when you consider that most drycleaners consider wetcleaning a form of drycleaning. Wet cleaning uses water as a solvent and very special equipment that controls the chemicals and agitation. Many ‘dryclean only’ items can be cleaned in this manner. If you were to look through the front window of one of today’s drycleaning machines, it looks like a large front loading washing machine, and the clothes appear to get very wet. They get “wet” by drycleaning solvent. Drycleaning solvents remove oily stains with out shrinking mast fabrics. All drycleaning machines (because of EPA regulations) are now cleaned and dried in the same machine. It is not possible to open a machine mid-cycle (such as to drip dry). There is always heat and agitation during the cleaning process.

Will my dry cleaned garments be odor-free and ready to wear?

We are professional drycleaners and are skilled in keeping the drycleaning solvent clean and pure. We are also intent on using proper drying procedures making your garments odor-free and ready to wear.

Does drycleaning shorten the life of a garment?

Drycleaning prolongs a garments life. Not only do stains set with age, making the garment unwearable, but ground-in dirt and soil act as abrasives, causing rapid wear of fibers. Insects are attracted to soiled clothes and cause further damage.

What can be done to minimize pilling?

Pilling of a fabric occurs when groups of short or broken fibers on the surface of the fabric become tangled together in a tiny ball called a pill. Pilling results from rubbing (abrasion) of the fabric during normal wear and use. While pilling cannot be eliminated it can be minimized by proper handling during washing of the fabric/garment. Before laundering, turn the garment inside and out. Use a slower agitation and a shorter wash cycle. And, remove the garment from the dryer as soon as it is dry. To remove any pills on fabric, pull the fabric taut over a curved surface and carefully cut off the pill with scissors or shave the fabric surface with a safety razor. There are also battery operated pill removers, which shave the pills much like an electric razor. However, it’s important to understand that once you remove the pills, they can come back. So you may find that you’ll have to remove pills from time to time to keep your garment looking fresh and new. If you don’t feel you are able to perform this process at home, bring the sweater us.

What does dry cleaning do that laundering at home doesn’t?

One of the main differences between dry cleaning and home-laundering is that dry cleaning uses fluids (solvents) to remove substances from textiles in a way that laundering cannot.

Can I remove the care label from my clothing?

The care label is provided so that both the customer and the cleaner have reasonable guidance regarding care and cleaning methods. Some cleaners decline cleaning garments when care labels are removed, others require a consent form before proceeding with cleaning. We are happy to evaluate any garment, with a care label or not, for cleaning.

Can I wash my wool blanket?

It’s always best to follow the manufactures instruction. Although the FTC does not require labels on blankets, care instructions are usually provided on permanent labels or temporary hang tags. Wool blankets can be made of either a woven or knit fabric construction and they require special precaution when cleaning. Hot water or hot drying temperatures can cause wool blankets to shrink and feel harsh and stiff. Wool blankets can be drycleaned successfully, or they can be machine washed in cold water on a gentle cycle with mild detergent, then line dried or tumble dried on low heat. Even thought you may follow the recommend care instructions, some wool blankets may still experience shrinkage. Industry standards allow for as much as 6% after five laundering! For example, a wool blanket that measures 81 x 108 can shrink as much as 4″ in the width and 6 ” in the length. For ease in caring for your wool blankets, just bring them into us. Remember: We are the drycleaner you can trust.

Does drycleaning shrink clothes?

No, not if the drycleaning process has been carefully controlled. We have the latest in drycleaning equipment in each of our operations. They are all computer controlled with specific programs for each different garment and fabric type. Our drycleaning technicians have been fully trained and have years of experience in handling even the most problematic and difficult fabrics and garments. You can have confidence when you leave your clothes in our care.

My favorite pair of jeans have a in tear in the knee, what can you do and how will it look?

We will patch the hole for you by inserting a similar fabric on the backside and sewing neatly matching stitches in matching thread on the front. This process secures the hole and prevents it from getting larger.

I recently purchased a dress with a care label that says, “French Clean Only” what does this mean?

Lucky for you, we specialize in French hand laundering! A firm in Paris, France was credited with being the first to use an organic solvent in drycleaning garments. This process became known as “French Cleaning”. Some garment manufactures are using the term to suggest that the garment be hand cleaned in solvent. The term may also imply that the garment can only be spot cleaned because no immersion methods are acceptable. This instruction does not meet the FTC Care Label Rule, nor is it practical because it would not produce a clean garment. As a consumer you should be aware of the risks of cleaning such a garment. Often there is no safe way to care for these garments.

Some questions you might have:

How is Premier Dry Cleaners better?

Can you get stains out of my jeans?

How many coupons can I use at Premier?

My son ripped his pants. Can you repair them?

Do you take bedsheets?

Are you really 100% Perc free?

How often do you send out promotions?

How do you dry clean Silk items?

Check out our FAQ or contact us.